Travel Executive

18 hours ago


Bengaluru Karnataka, India Srishti Software Applications Pvt. Ltd Full time

Designation -Travel Helpdesk Support

Exp :6 months-2years

Budget :3-3.5lpa CTC

Band: Contract

Location: Bangalore

The team is offering Technical & Functional Support for a Travel Commerce Platform providing distribution, technology, payment and other solutions for the travel and tourism industry.

**Responsibilities**:
Provide exceptional customer service and Incident resolution to subscribers on the full range of client products, and related network and platforms

Answer enquiries related to functional support of bookings: making or changing reservations, fares & pricing, fulfilment (in particular airline ticketing)

Provide frontline technical support such as investigating connectivity issues with client systems

Provide Extended Services Desk support: software installation or non-standard configurations

Provide required support via outbound activities such as Team Viewer and Outbound Calls

Answer questions related to the reservation and booking process for airlines, hotels, rental cars and other travel-related services

**Requirements**:
Minimum 6 months experience in Customer Service

Advanced level of English and French/Polish/Spanish/German/Portuguese/Russian/Hungarian

Travel industry background is a plus

Experience within service desk environment is desirable

Familiarity / capability to rapidly acquire troubleshooting skills

Ownership and commitment to problem resolution

Ability to work well under pressure

Client oriented, flexible, patient

Excellent written communication skills

Good organizational skills

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)

Work Location: In person


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