Voice Process Associate

5 days ago

Kochi Kerala, India HR BRO PLACEMENT SERVICES AND HR TRAINING Full time

**Job description**

**Location**: Kochi
**Salary**: ₹20,000 - 30,000 (+Incentives)

Job Overview:
Key Responsibilities:

- Handle inbound and outbound calls from customers, providing exceptional service.
- Respond to customer inquiries in a professional and courteous manner.
- Resolve customer issues efficiently, ensuring a high level of satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to achieve departmental goals and targets.
- Participate in training sessions to enhance product knowledge and customer service skills.

**Requirements**:

- Proficiency in Telugu/Kannada/Hindi and English.
- Previous experience in a voice process or customer service role is preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team and handle multiple tasks.
- Basic computer skills and familiarity with CRM systems are an advantage.
- Willingness to work in shifts, if required.

**Benefits**:

- Competitive salary package.
- Performance-based incentives.
- Opportunities for career advancement.
- Comprehensive training and development programs.

Pay: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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