Am

**Job Description - APAC**

Job Title:
Assitant Manager - Lead

Date:
12/03/2019

Department:
Banking Service Operations

**Location**:
Chennai

Business Line / Function:
Middle Office - Cash & FX Sydney

Reports to:
(Direct)

Manager

Grade:
(if applicable)

(Functional)

Number of Direct Reports:
5

Directorship / Registration:
**Position Purpose**:
AM joining the team should be valuable in facilitating both process and people management and also concentrating on the risk and control checks are in place for all the process that are performed.

**Responsibilities**

**Direct Responsibilities**:

- Should ensure that the set SLA’s are met within the agreed timelines.
- Should ensure that Cross Training and Knowledge transfer between the team and processes is happening on a periodical basis.
- Perform a Supervisory check for all critical activities as identified in the process
- Handle escalations/ critical tasks/ new process by providing effective resolution
- Should ensure that Team meeting /Brain Storming Sessions are conducted if required and also share the best practices and ideas with the peer groups and team members
- Plan and chart out the IDP for the team members for attaining the desired objective in alignment with team goal
- Should perform a review of the checklist to ensure all the tasks have been performed
- Able to clearly understand and envisage the Swift messages (MT103,MT202,MT210,MT304,MT300,MT299,MT199 etc)
- Should pitch into the process as and when required and incase of absenteeism
- Plan and effectively manage leave schedules for the team
- Plan and effectively manage the staffing and backup plans
- To interact with the clients / internal teams for any new Business requirements, changes in the business that could impact the process

**Technical & Behavioral Competencies**:

- Thorough understanding of all Capital market, Financial Instruments, Investment baking processes and above average accounting skills
- Good verbal and written communication.
- Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.
- Ability to work independently, as well as in a team environment, prioritizes multiple tasks and meets strict deadlines
- Proficient in Microsoft Office Applications and strong MS Excel skills required.
- Good knowledge in Financial/Securities markets.
- Good knowledge on FX related activities
- Good knowledge and hands on experience about Swift messages such as MT103, MT202, MT210, MT304, MT300
- Good communication skills
- Overall awareness of using MS Word, Excel, PowerPoint etc.
- Should possess good people management and team handling skills
- Prior industry experience of about 6 to 10 years is preferred.

**Specific Qualifications (if required)**:
**Client Focus**

Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market.

**Communication**

Oral: Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience.

**Team Work**

Work effectively with team members to accomplish goals, Respect the needs of others and displays integrity in dealing with team members.

**Continuous Improvement and adaptation**

Generate creative solutions to problems, Ability to plan work ahead and to prioritize workload in an organized manner. Always looks for ways to improve services and processes.

**Skills Referential**

Behavioural Skills: (Please select up to 4 skills)

Client focused

Adaptability

Ability to collaborate / Teamwork

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to develop and adapt a process

Ability to inspire others & generate people's commitment

Education Level:
Bachelor Degree or equivalent

Experience Level

At least 7 years

**Other/Specific Qualifications **(if required)