SAP AMS Lead

2 days ago

Chennai Hyderabad, India Hinduja Tech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Pls share your CV's -

  • Lead and manage SAP AMS operations across multiple modules and landscapes (ECC / S/4HANA / PI / other components).
  • Manage a global team of functional and technical consultants, ensuring SLA adherence for incidents, service requests, problem management, and change requests.
  • Act as the escalation point for SAP support issues and ensure timely resolution with quality deliverables.
  • Establish and track KPIs, SLAs, and reporting metrics for AMS performance.
  • Partner with business stakeholders to understand priorities, align IT support with business needs, and drive value-added initiatives.
  • Oversee incident triage, root cause analysis, and problem resolution processes.
  • Drive continuous improvement in support operations through automation, process optimization, and proactive monitoring.
  • Manage vendor resources and coordinate with external partners for specialized support.
  • Ensure compliance with IT policies, audit, and security standards.
  • Participate in release management, regression testing, and cutover planning for SAP changes.

  • Provide governance and best practices guidance for AMS operations.

  • Bachelors degree in Information Technology, Computer Science, or related field.

  • 10+ years of SAP experience with strong knowledge of multiple SAP modules (FI/CO, MM, SD, PP, WM, etc.).
  • Proven track record in AMS / SAP support leadership roles.
  • Strong understanding of SAP incident, change, and problem management processes (ITIL framework preferred).
  • Experience managing large SAP landscapes, preferably in a global delivery model.
  • Excellent leadership, stakeholder management, and communication skills.
  • Ability to manage priorities under pressure and deliver to deadlines.
  • Strong problem-solving and analytical skills.

Preferred Qualifications:

  • SAP S/4HANA experience.
  • Prior experience in managing offshore/onsite teams.
  • Exposure to SAP Solution Manager / ChaRM.

Experience in driving AMS transformation and automation initiatives

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