Restaurant Captain

1 day ago

Chandigarh Chandigarh, India Beige Cafe & Bakery Full time

**Job description**

**Captain/Sr. Captain**

1. Guest Service:

- Welcome guests and ensure they receive prompt, courteous, and personalized service throughout their dining experience.
- Assist guests with menu selections, dietary restrictions, and special requests, providing recommendations as needed.
- Address guest complaints or concerns promptly and ensure resolutions to maintain guest satisfaction.

2. Team Leadership:

- Supervise and train food and beverage service staff, including servers, bussers, and hosts/hostesses.
- Assign duties and responsibilities to team members, ensuring efficient and smooth operation of service.
- Lead by example, demonstrating professionalism, teamwork, and a positive attitude at all times.

3. Order Coordination:

- Coordinate food and beverage orders with the kitchen and bar staff to ensure timely delivery to guests.
- Monitor table turnover and manage reservations to optimize seating capacity and minimize wait times.
- Ensure accuracy in order taking, delivery, and billing processes to minimize errors and discrepancies.

4. Quality Control:

- Maintain high standards of cleanliness, hygiene, and presentation in dining areas, service stations, and equipment.
- Conduct regular inspections of table setups, linens, glassware, and utensils to ensure quality and compliance with standards.
- Monitor food and beverage quality and presentation, addressing any issues or concerns promptly.

5. Sales and Upselling:

- Promote menu items, specials, and promotions to guests, utilizing suggestive selling techniques to increase sales and revenue.
- Monitor inventory levels and communicate menu availability and out-of-stock items to guests and team members.
- Upsell additional food and beverage items, such as appetizers, desserts, and premium beverages, to enhance guest experience and maximize revenue.

6. Training and Development:

- Conduct ongoing training sessions for service staff to enhance product knowledge, service skills, and upselling techniques.
- Provide constructive feedback and coaching to team members to improve performance and customer service standards.
- Identify training needs and recommend development opportunities to enhance team effectiveness.

7. Compliance and Safety:

- Ensure compliance with health and safety regulations, sanitation standards, and licensing requirements.
- Monitor alcohol service and ensure responsible alcohol consumption practices in accordance with local laws and policies.
- Enforce policies and procedures related to cash handling, credit card transactions, and billing accuracy.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Diploma (required)

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

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