Program Coordinator

**Description**

**Who is USP?**

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's top authorities in health and science to develop quality standards for medicines, dietary supplements, and food ingredients. USP's fundamental belief that Equity = Excellence manifests in our core value of Passion for Quality through our more than 1,300 hard-working professionals across twenty global locations to deliver the mission to strengthen the supply of safe, quality medicines and supplements worldwide.

At USP, we value inclusivity for all. We recognize the importance of building an organizational culture with meaningful opportunities for mentorship and professional growth. From the standards we create, the partnerships we build, and the conversations we foster, we affirm the value of Diversity, Equity, Inclusion, and Belonging in building a world where everyone can be confident of quality in health and healthcare.

USP is proud to be an equal employment opportunity employer (EEOE) and affirmative action employer. We are committed to creating an inclusive environment in all aspects of our work—an environment where every employee feels fully empowered and valued irrespective of, but not limited to, race, ethnicity, physical and mental abilities, education, religion, gender identity, and expression, life experience, sexual orientation, country of origin, regional differences, work experience, and family status. We are committed to working with and providing reasonable accommodation to individuals with disabilities.

**Brief Job Overview**

The Program Coordinator is a non-supervisory role in the Regions & Program Operations department, reporting to the Senior Manager of Donations in India and functionally to the Senior Manager of Donation Operations in the US. It's a contractual position with afternoon shift work. Responsibilities include administrative tasks supporting donation operations and donor recognition, engaging with donors, USP staff, and Science for materials and documents, and contributing to division projects.

**How will YOU create impact here at USP?**

In this role at USP, you contribute to USP's public health mission of increasing equitable access to high-quality, safe medicine and improving global health through public standards and related programs. In addition, as part of our commitment to our employees, Global, People, and Culture, in partnership with the Equity Office, regularly invests in the professional development of all people managers. This includes training in inclusive management styles and other competencies necessary to ensure engaged and productive work environments.

The Program Coordinator has the following responsibilities:
- Contribute daily to donations and donor recognition operations by managing Outlook inboxes, triaging messages as necessary, and proactively escalating any issues or risks to appropriate points of contact to ensure continuous progress.- Conduct follow-ups to appropriate stakeholders to obtain missing information needed to complete assigned tasks/responsibilities.- Coordinate the procurement and distribution of donor giveaways, such as crystal awards and certificates, by placing orders and overseeing shipping logistics to ensure timely delivery to donors.- Plan and manage large-scale industry events, accommodating 100+ professionals, ensuring seamless coordination from inception to execution.-
- Manage donor recognition points system, including tracking points and potentially facilitating orders for donors utilizing their accrued points, ensuring accurate allocation and timely fulfillment of orders.- Compile and report USP credit utilization data to the finance department on a quarterly basis, ensuring accuracy and timely submission in accordance with organizational requirements.- Effectively manages multiple tasks with competing interests, ensuring the timely delivery of high-quality outcomes by proactively reviewing work for accuracy.- Cultivates donor relationships, engaging donors to enhance their experience and foster future donation and collaboration opportunities, ensuring a smooth and seamless process while leveraging insights for continuous improvement.- Operates within a best practices framework to drive consistency in processes, operations, data management, and system utilization.- Performs additional responsibilities as assigned.

**Who is USP Looking For?**- Bachelor's degree in business, communications, or a related field from an accredited university is required.- Fluency in reading, writing, and speaking English is essential.- Minimum of three (3) years of relevant professional experience in the related field.- Minimum of two (2) years of experience in customer engagement.- Experience in organizing large group or organizational events, with a minimum of one event planned.- Proficient writing skills for professional communication and representing the organization effectively.- Stro