Team Member Front Office

1 week ago

Kodaikanal, India The Tamara Kodai Full time

Register guests and assign rooms. Accommodates special requests whenever possible. Assists in Pre-registration and blocking of rooms for reservations.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and promote other services of the hotel.
- Knows the location and types of available rooms, as well as the activities and services of the property.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
- Process guest check-outs. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
- Follows procedures for issuing and closing safe deposit boxes used by guests.
- Works closely with the housekeeping department to keep the status reports up to date and coordinate requests for maintenance and repair work.
- Uses proper telephone etiquette. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paying out's, foreign currency exchange, etc.
- Uses proper mail, package, and message handling procedures and records details in the courier mail register.
- Advise guests of any messages, mail, faxes, etc. received for them.
- Communicate the services and amenities of the hotel to guests.
- Obtain the proper documents and attach the form to the registration card.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Rotational shift

**Experience**:

- total work: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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