Tele Marketing Executive

6 days ago

Taliparamba, India ABC Group Full time

**JOB PURPOSE**:
Provide timely and accurate information to customer enquiries, support sales and business development departments, escalate to respective dept. & update database of complaints and enquiry

**ESSENTIAL JOB FUNCTIONS**

**Communication**
- Greet customers warmly and ascertain problem or reason for calling.
- Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
- Maintain the tracker for enquiry follow up.
- Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
- Provide Information about new schemes and promotions to existing customers and well-wishers.

**Maintaining registers**
- Keep records of customer complaint, register all complaints with bill details.

**Customer service and complaints**

Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
- Maintain high customer satisfaction pre & post sales.

**After sales and service**
- Coordinate with marketing Staff regarding the complaints while collection of feedback, ensure the follow up call.
- Customer feedback taking the feedback after sales/service

**SKILLS / BEHAVIORAL COMPETENCIES**
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure

**Salary**: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Telemarketing: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Ability to Commute:

- Taliparamba, Kerala (required)

Ability to Relocate:

- Taliparamba, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9188610815

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