
Tele Marketing Executive
1 week ago
**JOB PURPOSE**:
Provide timely and accurate information to customer enquiries, support sales and business development departments, escalate to respective dept. & update database of complaints and enquiry
**ESSENTIAL JOB FUNCTIONS**
**Communication**
- Greet customers warmly and ascertain problem or reason for calling.
- Ensure follow up to the enquiry calls & provide accurate, valid and complete information, if possible generate sales leads.
- Maintain the tracker for enquiry follow up.
- Coordinate & Introduce our new products to builders, contractors, architects through call, SMS or WhatsApp once in a month.
- Provide Information about new schemes and promotions to existing customers and well-wishers.
**Maintaining registers**
- Keep records of customer complaint, register all complaints with bill details.
**Customer service and complaints**
Identify the customer needs, - enquiry about product, service, and price -handover to the concerned dept.
- Maintain high customer satisfaction pre & post sales.
**After sales and service**
- Coordinate with marketing Staff regarding the complaints while collection of feedback, ensure the follow up call.
- Customer feedback taking the feedback after sales/service
**SKILLS / BEHAVIORAL COMPETENCIES**
- Good communications skills
- Ability to listen and active problem-solving skills
- Good interpersonal skills
- Ability to handle pressure
**Salary**: ₹13,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Telemarketing: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Ability to Commute:
- Taliparamba, Kerala (required)
Ability to Relocate:
- Taliparamba, Kerala: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9188610815
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