Openings For Showroom In Charge

Job Title: Showroom In-Charge

Department: Sales & Operations

Brand: Faber Platinum Studio

Experience Required: 3 to 8 years in showroom sales

Qualification: Any Graduate

Work Locations: Calicut | Taliparamba | Adoor | Kottarakara

Employment Type: Full-Time

Industry: Home Appliances / Kitchen Solutions / Retail

Position Summary:

Faber Platinum Studio is seeking a dedicated and experienced Showroom In-Charge to oversee the day-to-day operations and drive the performance of our premium studio showrooms. The ideal candidate will possess strong leadership skills, deep expertise in showroom-based sales, and a customer-centric mindset. This is a key front-line role responsible for ensuring a superior customer experience and achieving business goals.

Key Responsibilities:

1. Sales & Customer Management

• Drive showroom sales to achieve monthly, quarterly, and annual targets.
• Greet and assist walk-in customers, understand their requirements, and provide suitable product recommendations.
• Conduct live product demonstrations and explain features and benefits.
• Manage customer follow-ups, inquiries, and ensure timely closure of sales.

2. Showroom Operations

• Ensure the showroom is clean, organized, and products are well-displayed at all times.
• Monitor stock levels, request replenishments, and coordinate with inventory/logistics teams.
• Maintain records of daily sales, footfall, and customer feedback.
• Manage showroom cash transactions, billing, and POS systems.

3. Team Supervision

• Supervise and train sales executives and support staff in customer engagement and product knowledge.
• Allocate daily tasks and ensure the team adheres to showroom protocols and grooming standards.
• Conduct regular briefings and performance reviews.

4. Reporting & Coordination

• Generate daily, weekly, and monthly reports on sales performance and customer metrics.
• Provide insights and suggestions to improve sales conversion and customer satisfaction.
• Coordinate with marketing, service, and backend teams for offers, promotions, and service issues.

5. Customer Experience

• Handle escalations and resolve customer issues promptly and professionally.
• Maintain strong post-sale relationships and gather customer feedback to improve services.
• Ensure all customers leave with a positive impression of the brand and showroom.

Key Skills & Competencies:

• Proven sales experience in a showroom/retail environment (home appliances, kitchen solutions, or luxury retail preferred)
• Strong leadership and people management skills
• Excellent communication and interpersonal skills
• Basic proficiency in MS Office and billing systems
• Fluency in Malayalam and English (Hindi/Tamil is a plus)
• High personal integrity and customer-first attitude

Educational Qualification:

• Any Graduate (Commerce, Business Administration, or Marketing preferred)
• Additional certifications in retail management or sales training are an advantage

Work Environment & Availability:

• 6-day work week
• Occasional travel to nearby locations for training or coordination

Compensation & Benefits:

• Competitive salary based on experience and location
• Attractive sales incentives and performance bonuses
• Employee discounts on products
• Career growth opportunities within the brand