Service Advisor

2 days ago

Pathanamthitta, India AISWARYA WHEELS Full time

As a service advisor in a two-wheeler showroom, your responsibilities typically include:
1. *Customer Interaction:* Greet customers, listen to their concerns, and provide assistance with their service needs in a friendly and professional manner.

2. *Service Scheduling:* Schedule service appointments for customers, ensuring efficient allocation of resources and timely completion of work.

3. *Service Recommendations:* Inspect vehicles, diagnose issues, and recommend appropriate service and repair solutions based on manufacturer guidelines and customer requirements.

4. *Estimates and Quotations:* Provide accurate cost estimates for service and repair work, explaining the breakdown of charges and obtaining customer approval before initiating any repairs.

5. *Parts Ordering:* Identify required parts and accessories for service jobs, place orders with suppliers, and ensure timely availability of parts to minimize vehicle downtime.

6. *Work Coordination:* Coordinate with technicians and other service department staff to ensure smooth workflow and timely completion of service jobs.

7. *Customer Communication:* Keep customers informed about the status of their vehicles, including any delays, additional repairs, or unforeseen issues that arise during the service process.

8. *Upselling and Cross-selling:* Identify opportunities to upsell additional services, maintenance packages, or accessories to enhance customer satisfaction and increase revenue.

9. *Quality Assurance:* Conduct quality checks on completed service work to ensure that repairs meet quality standards and customer expectations.

10. *Documentation:* Maintain accurate records of service transactions, including service history, invoices, and warranty information, in accordance with dealership policies and procedures.

11. *Customer Follow-up:* Follow up with customers after service appointments to ensure satisfaction, address any concerns, and encourage feedback to improve service quality.

Pay: ₹13,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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