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Tele Caller Executive

2 weeks ago

Taliparamba, India IDEAL DECOR Full time

The duties and responsibilities:

- **Making Outbound Calls**: Initiating calls to potential customers or clients from a provided list or database.
- **Handling Inbound Calls**: Answering incoming calls from customers, providing information, taking orders, and addressing any inquiries or concerns.
- **Product or Service Promotion**: Promoting products or services to potential customers over the phone, highlighting features, benefits, and offers.
- **Lead Generation**: Generating leads and maintaining a database of prospective clients through cold calling or following up on inquiries.
- **Customer Relationship Management**: Building and maintaining relationships with customers by providing excellent service, addressing complaints, and resolving issues promptly.
- **Meeting Targets**: Achieving weekly or monthly targets for call volumes, sales, or other performance metrics set by the company.
- **Maintaining Records**: Recording details of calls, inquiries, orders, and customer interactions accurately in the CRM system or other designated platforms.
- **Following Up**: Following up with customers to ensure satisfaction, gather feedback, or provide additional information.
- **Market Research**: Conducting market research to gather information on customer preferences, competitor activities, and industry trends.
- **Adhering to Scripts and Guidelines**: Following predefined scripts and guidelines provided by the company for effective communication and compliance.
- **Continuous Learning**: Staying updated on product knowledge, industry trends, and sales techniques to improve performance.
- **Team Collaboration**: Collaborating with other team members, supervisors, and departments to achieve collective goals and objectives.
- **Adhering to Policies and Regulations**: Ensuring compliance with company policies, procedures, and regulatory requirements, such as data protection and telemarketing laws.
- **Time Management**: Managing time efficiently to maximize productivity and achieve daily, weekly, and monthly targets.
- **Professional Conduct**: Maintaining a professional demeanor and representing the company positively during all interactions with customers and stakeholders.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- tele sales: 1 year (preferred)

Work Location: In person