
Voice & Accent Trainer
11 hours ago
**Position**: US English Voice & Accent Trainer
**Location**: Bangalore
**Experience**: 2+ years in Voice & Accent training (BPO/Call Center)
**Employment Type**: Full-time
**Shift Timings**: Night Shift (6 PM-3 AM)
**Key Responsibilities**:
- Conduct Voice & Accent (V&A) training sessions for new hires and existing employees.
- Develop training modules focusing on pronunciation, grammar, fluency, and accent neutralization.
- Assess trainees through speech analysis and provide personalized coaching.
- Facilitate mock calls and real-time call audits to improve communication effectiveness.
- Work closely with the quality team to identify and address communication gaps.
- Provide refresher training sessions and continuous language enhancement programs.
- Maintain training reports and track progress to measure training effectiveness.
**Required Skills & Qualifications**:
- Bachelor's degree in English, Communications, or related field (preferred).
- 2+ years of experience as a Voice & Accent Trainer in a BPO/Call Center.
- Strong command of US English pronunciation, phonetics, and intonation.
- Familiarity with call center operations and customer service best practices.
- Ability to conduct engaging and interactive training sessions.
- Excellent interpersonal and coaching skills.
- Certification in Voice & Accent Training (preferred).
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹60,000.00 per month
Schedule:
- Night shift
Application Question(s):
- Are you available for night shift without cab facility?
**Experience**:
- Training: 2 years (preferred)
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Shift availability:
- Night Shift (preferred)
Work Location: In person
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