Customer Service Representative

5 days ago


Mumbai Maharashtra, India ENHANCE PLUS CONSULTANT Full time

Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹17,500.00 - ₹36,000.00 per month

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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