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Go to Market
2 weeks ago
**OBJECTIVES**:
About the role:
The GTM Digital Operations Coordinator is responsible for enabling Operational Excellence within the GDD&T Commercial Innovation and External Experience (CEE) function. Under leadership of the Head of GTM Digital innovation this role will work closely with CEE LT and Operations Leads to:
- Assist in managing digital operations to facilitate superior user experiences, effectively leveraging Takeda’s technological tools.
- Collaborate to maintain and optimize digital interaction points to boost user engagement and satisfaction
- Foster continuous innovation within digital external operations, adopting new technologies to stay at the forefront of digital healthcare.
- Monitor and report on potential risks to ensure seamless digital service delivery.
**ACCOUNTABILITIES**:
- Initiate and plan programs consisting of multiple projects and work streams with medium complexity.
- Assist in the planning and execution of team meetings and events, ensuring logístical needs are met and timelines adhered to. Coordinate event materials and follow-up actions for seamless delivery and stakeholder satisfaction.
- Maintain training schedules, materials, and records, ensuring associates are well-informed of available learning opportunities. Contribute ideas and support activities to foster team engagement and collaboration.
- Draft and disseminate internal communications and updates to ensure alignment across the team. Assist in maintaining content across communication platforms, ensuring accuracy and relevance.
- Continuously assess and improves digital processes to enhance external stakeholder experiences, ensuring operational efficiency and effectiveness
- Identifies and directs the program and resource priorities that align with business objectives and execute plans that drive toward goal achievement.
- Partner with other DD&T and business area leaders across multiple functions to identify and plan major programs and projects.
- Assure appropriate prioritization and alignment with the strategy and direction of the organization and that appropriate resources are allocated for their development.
- Establishes and manages key relationships across a broad sphere of influence in a matrix organization. Manage the overall relationship between CEE and several major business areas. Communicates with executives and managers in these areas on a regular basis to understand high-level requirements, address issues, manage expectations and review project status.
- Ensures programs and projects are delivered in accordance with all applicable compliance requirements, e.g. GxP.
- Monitor the market to gain knowledge and understanding of emerging operations knowledge and implement best practices and continuous improvements.
**EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS**:
Required:
- Bachelor’s Degree or High School with 3 years Digital, Technology Operations experience
- 2+ years relevant experiences; exposure to project management principles
- Extensive experience partnering with multiple stakeholders to plan and deliver programs.
- Extensive program/project management experience
- Ability to communicate ideas and data both verbally and written in a persuasive and appropriate manner.
- Ability to analyse a wide variety of data and make appropriate decisions.
- Ability to set priorities, develop workflow processes.
- Ability to write and speak in the English language
Desired:
- Exposure to pharmaceutical industry and experience.
- Takeda Operations - comprehensive understanding of Takeda’s operating structure and methods
**Locations**: IND - Bengaluru
**Worker Type**: Employee
**Worker Sub-Type**: Regular
**Time Type**: Full time
