Reservation Executive Hotel

3 days ago


Thrissur Kerala, India Bestinn Leisure Hotels & Resorts Full time

**Key Responsibilities**
- Process individual, group, and corporate bookings accurately in the hotel system.
- Update room availability, rates, and special promotions across all platforms.
- Maintain guest profiles, preferences, and booking details in the PMS.
- Assist guests with modifications, cancellations, and special requests.
- Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
- Provide information about hotel services, facilities, and promotions.
- Ensure all reservations are guaranteed and follow up on pending payments.
- Maintain accurate daily reservation records and generate reports when required.
- Handle guest complaints or booking issues promptly and professionally.

**Requirements**:

- Bachelor’s/Diploma in Hospitality Management or related field (preferred).
- Prior experience in reservations, front office, or customer service (hospitality experience is an advantage).
- Knowledge of hotel reservation software/PMS and online booking channels.
- Strong communication and interpersonal skills.
- Good organizational skills with attention to detail.
- Ability to work in shifts, including weekends and holidays.

**Key Skills**
- Reservation Handling
- Customer Service Excellence
- Communication & Negotiation
- Attention to Detail
- Time Management

**Compensation & Benefits**
- Competitive salary with incentives.
- Career growth opportunities within the hotel.
- Training and professional development.
- Employee benefits (as per company policy).

Pay: From ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Ability to commute/relocate:

- Tirur ,M G kavu, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (required)
- Hotel work: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person



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