Hotel Front Office Executive

2 days ago

Kochi Kerala, India Integrated services Full time

Hotel Front Office Executive - Reservations (Males Preferred)

About Us

**Nature Villa is a boutique lifestyle resort set in an 80-year-old ancestral property in Aluva.**

We offer unique hospitality experiences, including guest rooms, restaurant services, curated domestic & international tour packages, and electric vehicle (EV) DC Fast Charging Station

**Job Role: Front Office Executive / Reservation Manager**

We are looking for a professional, guest-friendly, and tech-savvy individual to oversee front office operations, guest reservations, and OTA platform management at our boutique Service Villa resort.

Key Responsibilities

Manage check-ins, check-outs, guest assistance & inquiries

Ensure accurate billing, invoicing, and guest folios

Promote upselling of room categories and packages

Coordinate with housekeeping, restaurant, and transport teams

Supervise guest transport, concierge support, and tour bookings

Maintain booking records, ensure rate parity, and prepare daily reports

Handle guest data with confidentiality and manage front desk cash flow

**Must-Have Requirements**

Minimum 1-3 years experience in Hotel Front Office/Reservations

Strong communication skills in English (Malayalam/Hindi preferred)

Comfortable with MS Office/Google Workspace

Ability to work full-time on-site in Aluva, Kochi

Good to Have

Diploma/Degree in Hotel Management (preferred)

Leadership and problem-solving skills

Salary & Benefits

₹18,000 - ₹22000/month (based on experience)

Food & Accommodation provided

Full-time | Permanent role

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 - ₹21,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Application Question(s):

- How many years of experience do you have in hotel front office or reservations?

Less than 1 year

1-2 years

3+ years
- Which PMS/Reservation software have you used? (e.g., eZee, Cloudbeds, Little Hotelier)

Yes / No
- Are you willing to work on-site in Aluva, Kochi with food & accommodation provided?

Yes / No
- What languages are you proficient in (spoken & written)?

**Education**:

- Diploma (required)

Work Location: In person

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