Front Office Executive

1 week ago

Kochi Kerala, India Olive Down Town Full time

The Front Office Executive is responsible for providing exceptional guest service, managing front desk operations efficiently, and contributing to the overall guest satisfaction. This role requires a strong focus on hospitality, excellent communication, and the ability to handle various guest requests and administrative tasks.

**Key Responsibilities**:

- **Guest Services & Interaction**:

- Warmly greeting and welcoming guests upon arrival and departure.
- Performing efficient and accurate check-in and check-out procedures.
- Assisting guests with inquiries, requests, and providing information about hotel services, facilities, local attractions, and directions.
- Handling guest complaints and concerns professionally and promptly, aiming for satisfactory resolutions, and escalating issues to management when necessary.
- Building rapport with guests to enhance their overall experience.
- Facilitating correspondence with guests (e.g., pre-arrival, post-stay communication).
- **Reservation Management**:

- Managing and confirming reservations received in person, over the phone, or online.
- Handling modifications and cancellations of reservations.
- Maintaining accurate records of guest information and reservations in the Property Management System (PMS).
- Assisting with room assignments and managing room inventory.
- **Financial & Administrative Tasks**:

- Processing guest payments (cash, credit card, etc.) and ensuring accurate billing.
- Balancing cash drawers and preparing daily reports as required.
- Handling incoming and outgoing mail, packages, and deliveries.
- Maintaining an organized and tidy reception area.
- Monitoring and ordering office supplies and stationery.
- Assisting with basic administrative tasks such as copying, scanning, and filing documents.
- **Communication & Coordination**:

- Answering and directing phone calls promptly and professionally.
- Coordinating with other hotel departments (e.g., housekeeping, maintenance, F&B) to fulfill guest requests and ensure seamless service delivery.
- Relaying important guest information and special requests to relevant departments.
- Acting as a liaison for services and sales.

Pay: ₹23,000.00 - ₹24,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Night shift
- Rotational shift

Work Location: In person

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