Chat Escalations

Job Title:- Senior Customer Support Executive – Premium Chat Support - 6 Days WFOCustomer Experience (CX) – Premium Support Team Eligibility Criteria: 2–4 years of experience in customer support, preferably in banking, fintech, or e-commerce Prior exposure to chat-based support, premium customer handling, or escalation resolution Strong knowledge of...

Job Title:- Senior Customer Support Executive – Premium Chat Support - 6 Days WFOCustomer Experience (CX) – Premium Support TeamEligibility Criteria:2–4 years of experience in customer support, preferably in banking, fintech, or e-commercePrior exposure to chat-based support, premium customer handling, or escalation resolutionStrong knowledge of...

About IntouchCX: IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and...

I'm hiring for the role of Social media-escalation/Online reputation management role. PFB the JD, Role - Social Media/Online Reputation (Escalations) *Relevant experience in social media escalations is mandatory* Salary - upto 5 LPA Experience - 0.6 to 3 years Work timings - Rotational shifts (US) 5 days working and 2 days rotational...

Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...

Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. Key Responsibilities: Provide prompt, courteous, and...

Job description About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14...

Job description About IntouchCX: IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. Founded in 2000 by Greg and Jeff Fettes, the company started as a small telephone answering service in the Canadian Prairies and has grown to employ over 35,000 people across 14...

Job Description Key Deliverables: - Interface with customers, clients, and vendors via chat and escalate issues as necessary. - Adhere to company policies and procedures, ensuring consistent client and customer satisfaction. - Attend training sessions for continuous improvement. - Complete any work assigned by management. Role Responsibilities: - Ensure...