Chat Escalations

**Job Title: - Senior Customer Support Executive - Premium Chat Support - 6 Days WFO** **Customer Experience (CX) - Premium Support Team** **Eligibility Criteria**: - 2-4 years of experience in customer support, preferably in banking, fintech, or e-commerce - Prior exposure to chat-based support, premium customer handling, or escalation resolution -...

About IntouchCX: IntouchCX is a global contact center outsourcer with over 35,000 employees across 14 countries. Founded in 2000, IntouchCX serves diverse industries including retail, healthcare, technology, and e-commerce. Known for innovation, flexibility, and employee well-being, IntouchCX offers omnichannel support including voice, email, chat, and...

I'm hiring for the role of Social media-escalation/Online reputation management role. PFB the JD, Role - Social Media/Online Reputation (Escalations) *Relevant experience in social media escalations is mandatory* Salary - upto 5 LPA Experience - 0.6 to 3 years Work timings - Rotational shifts (US) 5 days working and 2 days rotational...

We are currently seeking a Chat Support Executive to join our team and assist our client in providing customer service through online chat support. As a Chat Support Executive, you will be responsible for addressing customer queries, resolving issues, and ensuring customer satisfaction through live chat. Key Responsibilities: Provide prompt, courteous, and...

SALARY: - Up to 35,000 & Based on Skill set 1. Flexible working hours 2. Primary Language: English and any south language 3. WFO profiles. 4. Experience: with minimum 6 months’ experience of escalation management/social media skillset for managing and handling social media desk should be made available (Instagram, twitter, Face Book) 5.Ready to work...

The Pet Relationship Manager will serve as the primary point of contact for key customers, ensuring exceptional service across inbound calls, outbound calls, and chat interactions. The role requires proactive relationship management, a deep understanding of pet care products/services, and the ability to resolve customer queries while driving satisfaction and...

Job Description: We are seeking a proactive and customer-focused Chat Support Executive to join our growing team. As a Chat Support Executive, you will be the first point of contact for our customers, providing real-time assistance via live chat to resolve queries, offer product guidance, and ensure an exceptional customer experience. Key Responsibilities:...

**Key Responsibilities**: - Handling customer queries on Chat and Inbound calls - Identify and escalate priority issues to the Team Leader and Ops Team - Actively participate in team meetings - Handle all queries in a polite, professional manner - Educate customers on services and processes - Achieve agreed KPIs and Objectives - Adhere strictly to shift...

**Key Responsibilities**: - Handling customer queries on Chat and Inbound calls - Identify and escalate priority issues to the Team Leader and Ops Team - Actively participate in team meetings - Handle all queries in a polite, professional manner - Educate customers on services and processes - Achieve agreed KPIs and Objectives - Adhere strictly to shift...

HiWe are looking forward to hire Customer Support Associates in Bangalore for Chat SupportKey Highlights : Minimum 1 yr Exp in Chat SupportGood Communication Skills RequiredWhatsapp Hi to Responsibilities:Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.).Troubleshooting:...