Coordinator, Loyalty Service

3 days ago

Delhi Delhi, India Preferred Travel Group Full time

**GENERAL SUMMARY**

**ORGANIZATIONAL RELATIONSHIP**

This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance and Sales.

**DUTIES AND RESPONSIBILITIES**

The Coordinator, Loyalty Service supports I Prefer members and hotels with daily issue resolution and also works with business partners on process improvements and training.
- Updates and maintains multiple tools to track call volume and service themes
- Suggests improvements to increase efficiency, hotel service, and training; works with I Prefer team and other internal partners to develop ideas
- Serves as additional support for day-to-day hotel inquiries and activities

**QUALIFICATIONS**
- Minimum 3-5 years in a customer service role
- A passion for service excellence
- Customer-first attitude
- Excellent written communication skills in English
- Willingness to take initiative and to follow through on projects
- Extremely organized and detail oriented
- Ability to manage multiple tasks simultaneously
- Hospitality experience preferred
- Proficiency in Excel is required

**WORKING CONDITIONS**

You will be located in New Delhi or Mexico City with a hybrid work model.

**REQUIRED TRAINING**
- I Prefer loyalty system
- SynXis Voice Agent
- Microsoft Dynamics 365
- Jira Service Management

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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