Coordinator, Loyalty Service

3 days ago

New Delhi, India Preferred Travel Group Full time

**GENERAL SUMMARY**

**ORGANIZATIONAL RELATIONSHIP**

This role reports directly to the Manager, Loyalty Service supporting service and operational needs. This role partners with cross-functional leaders on projects, including Regional Management, Marketing, Finance, and Sales.

**DUTIES AND RESPONSIBILITIES**

The Coordinator, Loyalty Service supports I Prefer members and hotels with daily issue resolution and also works with business partners on process improvements and training.
- Updates and maintains multiple tools to track call volume and service themes.
- Suggest improvements to increase efficiency, hotel service, and training; work with I Prefer team and other internal partners to develop ideas.
- Serves as additional support for day-to-day hotel inquiries and activities.

**QUALIFICATIONS**
- Minimum 3-5 years in a customer service role
- A passion for service excellence
- Customer-first attitude
- Excellent written communication skills in English
- Willingness to take initiative and to follow through on projects
- Extremely organized and detail-oriented
- Ability to manage multiple tasks simultaneously
- Hospitality experience preferred
- Proficiency in Excel is required

**WORKING CONDITIONS**

The working environment is virtual in India.

**REQUIRED TRAINING**
- I Prefer loyalty system
- SynXis Voice Agent
- Microsoft Dynamics 365
- Jira Service Management

**DISCLAIMER**

The above information in this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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