Customer Care Executive

2 weeks ago

Mira Road Mumbai Maharashtra, India Vimek Bioconcept Pvt LTd Full time

He/ She have to maintain an enquiry register with all the details required.
- Quotation has to be prepared, get it checked by the manager and send it to the client.
- Follow up of quotations sent to client on fortnightly basis.
- To follow up for shipment, Authority letter, give details of order to the manager for NOC follow - up.
- After confirmation from the client, place order with the principle company.
- Orders send to the acc dept, should have full details of the order for PO.
- If quotation changes kindly check it and send to a/c dept with revised price.
- Inspection of packing material and tally the same with Performa invoice and customer Invoice. They should be duly signed with date.
- Original copy of Invoice has to be kept with CS dept and received invoice should be checked and then send to Ac dept.
- Invoice should have payment details (PDC or 30 days) so that there is no confusion created.
- Follow up for replacement of kits with principal companies
- Tenders have to be filed and all the related documents should be filed.
- List of Duty and non duty product chart should be maintained.
- To keep a track of replacement kits and follow up with the principle company for the same purpose.
- To Instruct accounts on the remittance amount

Additional responsibility will be assigned as and when required.

Experience : 1 to 3 yrs

Qualification - Graduate

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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