Customer Support Executive

4 days ago

Palghat, India Sununited Infologics Pvt. Ltd Full time

**Responsibilities**:

- Provide accurate information regarding products, services, policies, and procedures to customers.
- Assist customers with troubleshooting technical issues and guide them through problem-solving steps.
- Handle and resolve customer complaints or concerns in a courteous and timely manner.
- Escalate complex issues to appropriate departments or supervisors for further assistance and resolution.
- Keep detailed records of customer interactions, transactions, inquiries, and complaints.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with other team members to improve processes and enhance the overall customer experience.
- Stay updated on product features, updates, and industry trends to better assist customers.
- Meet or exceed performance goals related to customer satisfaction, response times, and resolution rates.

**Requirements**:

- Bachelor's degree in business administration, communications, or related field preferred.
- Minimum 2 years experience required.
- Proven experience in customer service or support roles, preferably in a fast-paced environment.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to remain calm and professional in challenging situations and effectively manage customer emotions.
- Strong problem-solving skills and the ability to think creatively to resolve issues.
- Proficiency in using customer service software, CRM systems, and other relevant tools.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- Demonstrated ability to work independently as well as collaboratively within a team.
- Attention to detail and accuracy in documenting customer interactions and resolutions.
- Empathy and a genuine desire to help customers resolve their issues and improve their experience with our company.

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- telecalling: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- English (preferred)

Ability to Relocate:

- Palghat, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 7994437290

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