Customer Relationship Executive

10 hours ago

Palghat, India SUNUNITED ENTERPRISES PRIVATE LIMITED Full time

**Job description for Customer Relationship Executive**:
A customer relationship executive is responsible for managing customer interactions and ensuring customer satisfaction. Their main goal is to build and maintain positive relationships with customers and provide them with excellent service.

**Key responsibilities of a customer relationship executive may include**:

- Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
- Ensures that new vehicles are properly prepped for delivery.
- Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
- Coordinates customer follow-up programs.
- Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
- Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
- Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
- Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
- Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
- Reviews all post-sale service cases with the service manager once a month.
- Maintains a file of the dealership's customer satisfaction achievements.
- Assists service customers during the morning service rush, when possible.
- Writes articles for customer newsletters.
- Attends sales, service and management meetings.
- Maintains a professional appearance.
- Other tasks as assigned.

**Qualifications for a customer relationship executive may include**:

- Degree in marketing, finance, communication, or a similar discipline.
- Prior experience as a relationship executive, ideally in a similar organization.
- Familiarity with CRM software and procedures.
- In-depth knowledge of effective sales and negotiation tactics.
- Outstanding verbal and written communication.
- Ability to forge profound working relationships.
- Strong interpersonal and collaborative skills.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift

**Speak with the employer**
+91 9188726387

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