Customer Care Executive

2 weeks ago

Guwahati, India Consultancy point Full time

Full Job Description

Job description
- Provide technical support and training to customers/users about products.
- Managing the team and high-end customer queries.
- Assist the project team in implementation and on-boarding customers and users.
- A hands-on and persistent approach to solve all customer issues in the shortest possible time is required.
- Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints &
- Suggestions and resolving customer support queries via call or in-person meeting.
- Guiding & supporting clients for better utilization of services offered by the organization.
- Handling customer questions, inquiries, and complaints.
- Coordinate with Business Development, Project Development and Project Delivery Teams to identify and deliver program objectives.
- Appropriate internal communication with Tech Dept, Sales, Marketing & the Management for query/ bug resolution

**Salary**: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Guwahati, Assam: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

**Speak with the employer**

+91 6026686649

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