Customer Care Executive

19 hours ago

Kanchipuram, India Flosil group of companies corporate office Full time

Customer interaction: Act as the first point of contact for customers, handling inquiries, providing product and service information, and building a positive rapport.
- Problem-solving: Address and resolve customer complaints promptly and professionally by identifying the issue's root cause and providing effective solutions.
- Issue escalation: Escalate complex or unresolved problems to the appropriate internal teams and follow up to ensure a timely resolution.
- Documentation and record-keeping: Maintain accurate and detailed records of customer interactions, transactions, and issues using customer relationship management (CRM) software.
- Sales and retention: In some roles, you may process orders, handle returns, process payments, and identify opportunities for upselling or cross-selling to improve customer retention.
- Team collaboration: Work with other departments, such as sales or technical support, to resolve customer concerns and offer comprehensive solutions.
- Knowledge management: Maintain a thorough and up-to-date understanding of the company's products, services, and policies to provide accurate information.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,702.84 - ₹28,758.81 per month

**Benefits**:

- Work from home

**Language**:

- Hindi (preferred)
- English (preferred)

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