Associate - Payroll Services

**About the role**:

- To process the payrolls by meeting the obligations such as TAT, Accuracy levels as specified on the KPI
- To provide an effective and efficient payroll service to customers (Internal/External), ensuring accurate and timely payment of their employee’s salaries
- Respond to requests, queries, and complaints from external customers in a friendly and efficient manner to enhance customer loyalty & service
- To proactively seek learning opportunities to develop and maintain good knowledge of process, systems, clients, workflow and PIs
- To take an active part in training and development in all areas

**Key Accountabilities -**
- Stellar Service Attitude
- Adhere to company policies, rules, and regulations
- Prioritize and action daily tasks to accomplish the SLA
- Responsible for addressing of issues in a timely manner
- Understanding the organisation’s Mission/Vision/Values
- Ability to work flexible hours to accommodate work schedules
- Takes ownership of the work assigned and ensures completion timely
- Responsible for actioning first level instructions by & for the client (Processing Payrolls)
- Responsible for processing and meeting targets given by the Team Lead/Management
- Responsible for maintaining individual and team’s accuracy (Good Team Player)
- To build and nurture constructive relationships with the operations team
- Learn and focus on team efforts, team activities, team meetings etc
- Ensure all tasks & data are in the right format and shared timely as agreed deadlines (Meet SLA)
- Understands and abides by the work culture/values/code/ethics of the organisation
- Follow payroll checklists, business standards & quality processes thoroughly
- Adhere to work timings & leave schedules as said/agreed by management/policy

**Skills & experience**:
**Business Knowledge**
- End to end payroll knowledge is preferred
- Business outsourcing knowledge is preferred
- HR knowledge and experience are preferred **Essential Functional/Technical Skills**
- PC Literacy - Word, Excel - Intermediate (preferred)/Advance (added advantage)
- Moderate/Better knowledge of payroll systems (i.e. AS400 Payplan System & MoorepayHR/Nextgen)
- End to End Payroll Processing
- Formal payroll qualification i.e. **“CIPP Diploma or Foundation Degree”** (added advantage)

**Personal Attributes/Competencies -**
- Excellent communication skills - both written and verbal
- Eye for details, four eye check attributes
- Commitment to achieve deadlines
- A drive to self-learn & develop
- Learning attitude

**Benefits & culture**:
At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

- Unstoppable together.
- Always learning.
- Make it count.
- Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

- A competitive salary.
- Excellent career progression opportunities.
- Transportation to the office (up to 30kms).
- Casual, privilege and sick leave, plus your birthday off.
- Group medical insurance.
- Personal accident insurance.
- Life assurance.
- A range of additional flexible benefits to support personal wellbeing.