Customer Service Representative

3 days ago

Indira Nagar Lucknow Uttar Pradesh, India ARC Solutions Full time

**Job Title: Customer Service Representative**

**Responsibilities**:

- Act as the primary point of contact for clients, ensuring their needs are met with efficiency and professionalism.
- Active listening to properly understand the demands of the clients.
- Dealing with International clients.
- Forwarding client’s projects to the Production team.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Providing regular updates to higher management.
- Handing over the projects to the respective clients after their completion.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction

**Required Qualifications**:

- A graduate level degree in Business Management, will be preferred
- Effective communication in English (verbal and written).

**Key Skills**:

- Exceptional command over English (Written and verbal both)
- Project Management
- Basic industry Knowledge.
- Exceptional customer service skills.

**Job Location**:Lucknow

**Job Type**:Full-Time, Flexible working hours

**Salary**:12,000 to 25,000 per month

**Contact Number**:+918810916715

**Job Shift**:Rotational Shift ( **Day**-work from office and **Night**-work from home)

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid time off
- Work from home

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Day Shift (required)

Work Location: In person

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