
Coupa Application Support
3 days ago
Onsite Opportunity for Malaysia.
Only interested to relocate and work in Malaysia can Apply
- Bachelor’s degree in computer science, Information Systems, Finance, or a related field.
- 3-5+ years of hands-on experience supporting Coupa or similar P2P SaaS platforms.
- Strong understanding of P2P processes including procurement, invoicing, and expense management.
- Experience with Coupa integrations to ERP systems (e.g., SAP, Oracle, NetSuite).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and ITIL support model.
- Excellent problem-solving, communication, and analytical skills.
- Ability to prioritize, multitask, and work collaboratively in a fast-paced environment.
- Experience with data extraction and reporting tools (e.g., Coupa Insights, SQL, Power BI).
- Understanding of compliance and audit
**Responsibilities**:
- Provide daily operational support for Coupa modules (Procurement, Invoicing, Expenses, Supplier Management, etc.).
- Monitor and respond to incidents and service requests via ticketing system within SLA.
- Troubleshoot and resolve functional and technical issues related to Coupa configurations, integrations, and workflows.
- Support user access management, role-based permissions, and Coupa security configurations.
- Perform root cause analysis and implement preventive solutions for recurring issues.
- Liaise with Coupa support and internal IT teams to resolve platform-level or integration-related problems.
- Assist in testing and deploying Coupa updates, enhancements, and new modules.
- Support month-end / quarter-end closing processes related to P2P operations.
- Provide training and documentation for business users and new joiners.
- Maintain documentation for processes, issues, configurations, and resolutions.
**Job Types**: Full-time, Permanent
Pay: ₹700,000.00 - ₹1,400,000.00 per year
**Benefits**:
- Health insurance
Shift:
- Day shift
- Rotational shift
Work Days:
- Monday to Friday
Work Location: In person
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