Enterprise Operations Executive

**About PhonePe Group**:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

**Culture**

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

**About PhonePe**:
PhonePe is the leader in UPI based payments in India. Our goal is to make digital payments so easy, safe and universally accepted that people never feel the need to carry cash or cards again. We believe India is at the cusp of a new mobile revolution, which will change the way we manage our money on the go. We see ourselves facilitating this change, through technology and dogged customer centricity. PhonePe started in 2015 and crossed 2 bn transactions on its platform in 2019. We have a customer base of 150+ mm users and 6 mm merchants live on our platform.

**About Pincode**:
Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Designed on the ONDC network, Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale.

**Summary**:
The incumbent will be responsible for managing operation metrics of accounts in his territory
- Track all important Metrics for Seller (Orders, Delivery TAT, CTT, OOS, Catalog Updates etc.)
- Growth Tracks: Collateral to be deployed at store / Referrals to be enabled / Store Incentive to be discussed & implemented / Society Activations to be planned.

**This is an On-field role.**

**Responsibilities**:
**Account Management**:
Ensuring proper stock management at Store level

Catalog updates as per demand trends and inventory status

Facilitating order processing as per SLAs

Monitoring picking and packing of goods at Store level

Ensuring quality of packaging

Account level monitoring of daily orders and deliveries

Engaging with Stores and driving order frequency and volume

Track store performance on a daily/weekly/monthly basis

Monitoring demand generation activities like Society activations, store level promoter activities

**Map Competition**:
To be able to take timely action, it is imperative that we monitor the market and be informed of the competition’s activity in key accounts.

**Operational Efficiency**

Operations Executive is responsible for driving effective stock management, packing and delivery of goods to customers as per timelines. Analyzing data trends and providing guidance and support to store staff/account manager at Store level in improving metrics.

**Skills Required**:

- 1-3 years of prior experience in operations, and vendor management.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills to build and maintain relationships with clients.
- Exposure to the startup environment is an added advantage.
- Proficiency in data entry and computer systems is an added advantage

**PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)**
- **Insurance Benefits - **Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- **Wellness Program -** Employee Assistance Program, Onsite Medical Center, Emergency Support System
- **Parental Support - **Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- **Mobility Benefits - **Relocation benefits, Transfer Support Policy, Travel Policy
- **Retirement Benefits - **Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- **Other Benefits - **Higher Education Assistance, Car Lease, Salary Advance Policy

**_Working at PhonePe is a rewarding experience Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. R