Field Service Advisor

4 days ago

Manewada Nagpur Maharashtra, India GARAGETECH PLUS LIMITED Full time

Company
- Garagewalle Pvt. Ltd.

About us:
Garagewalle Services is a pioneering company that brings convenience and efficiency to the world of

two-wheeler servicing and repairs. With a commitment to customer satisfaction and a passion for

motorcycles and scooters, Garagewalle Services is revolutionizing the traditional approach to vehicle

maintenance by offering on-demand and doorstep services.

Job Title: Field Service Advisor

Location: Nagpur Maharashtra

**Job Type**: Full-Time

Experience: 2 years of experience

Job Summary:
A Field Service Advisor is a professional who acts as a liaison between a company and its customers, particularly in industries that provide on-site services. The role typically involves overseeing and coordinating service activities, providing support and advice to field technicians, and ensuring the efficient delivery of services.

Key Responsibilities:
Customer Interaction:

- Communicate directly with customers to understand their service needs and concerns.
- Provide advice and recommendations for service or product repairs and maintenance.
- Serve as the point of contact for customers throughout the service process.

Scheduling and Coordination:

- Schedule appointments for field technicians, ensuring efficient use of time and resources.
- Coordinate between the field team and customers to ensure timely service delivery.

Technical Guidance:

- Offer technical support and troubleshooting advice to field technicians when they encounter problems in the field.
- Help ensure that technicians have the necessary tools and resources to complete the job.

Service Quality Assurance:

- Monitor the quality of the service delivered, ensuring that standards and customer expectations are met.
- Collect feedback from customers to improve service and address any issues promptly.

Documentation and Reporting:

- Maintain accurate records of service requests, work orders, and customer interactions.
- Prepare reports on service activities, completion rates, and customer satisfaction levels.

Qualifications and Skills:
Technical Knowledge, Problem Solving, Time Management, Customer Service, Organizational Skills.

Industry Application:
Telecommunications, Technology Services, Equipment Repair, Automotive Services

Pay: ₹11,767.91 - ₹15,000.00 per month

**Experience**:

- total work: 2 years (required)

Work Location: In person

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