Junior Associate

2 weeks ago

Bengaluru Karnataka, India Razorpay Full time

New
- Junior Associate - Emerging Business Operations
- Bangalore

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
- We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Key Responsibilities:
Serve as a dedicated client success partner, providing empathetic and proactive support to merchants by understanding their concerns and offering timely resolutions within defined SLAs.
Act as a reliable point of contact for merchants, ensuring transparency and regular updates on ticket progress.
Collaborate closely with cross-functional teams like FinOps, tech, Legal, Banking Ops, risk & chargebacks and Biz Ops to drive resolutions efficiently.
Support account managers and the sales team in enhancing the overall merchant experience through driving operational tasks, effective problem-solving and personalized interactions.
Maintain accurate documentation using tools like Excel, Word, Freshdesk, and Slack.

Qualifications Required:
A strong understanding of payment processes or experience in managing complex operations.
Ability to handle a fast-paced, multi-stakeholder environment with resilience and empathy.
Excellent communication and interpersonal skills, with a customer-first mindset.
Proficiency in Excel, Word, and ticket management tools like Freshdesk.
Previous experience in a client success or operational management role is preferred.

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