Junior Micc Associate

2 days ago

Bengaluru Karnataka, India Navitas Life Sciences Full time

We are currently seeking a Junior MICC Associate to join our growing team.

Working within the Medical Information Contact Centre (MICC) for the Pharmacovigilance function you will:

- Follow both global and local regulations to protect personal and client related data as per company policy.
- Be required to always exhibit a detail-oriented etiquette and friendly attitude when answering telephone calls.
- Ensure that calls are appropriately escalated to supervisor when necessary
- Ensure timely completion of internal/external training as and when assigned
- Participate/Support in Audits and responsible for closing CAPAs on time
- Provide support in other MICC related activities as per the business requirement.

Within the role you will be responsible for the following:
**Individual Case Safety Report**:

- Data entry of individual case safety reports (all case repost types) into the safety database
- Review and evaluate AE case information to determine required action based on, and following, internal policies and procedures
- Process all cases to meet timelines as per prioritization with defined quality and productivity to meet project SLAs and KPIs
- Coding all medical history, events, drugs/procedures/indications, and laboratory tests according to the appropriate dictionary (For e.g. MedDRA, Company Product Dictionary, WHO-DD)
- Writing and/or checking for correctness and completeness of the medically relevant safety narrative in chronological order
- Checking the completeness and accuracy of the data entered in the various fields
- Source document preparation and archival, as required
- Perform necessary changes in the demoted/back routed cases from Quality reviewer/Medical reviewer
- Review the QR feedback received and, if necessary, ensure that the feedback comments are addressed
- Co-ordinate with other workflows as required
- Act as a Subject Matter Expert for assigned projects, providing review feedback, mentoring, and training team to enhance quality

**Desirable Skills and Experience**:

- 1-3 years of experience in an MICC role
- Graduate or post graduate degree in life sciences
- Strong communication skills for effective client communication and coordination

**Bangalore, India**

**Graduate/Post Graduate with a life sciences degree**

**Associate**

**Pharmacovigilance and Safety**

**Full Time

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