International Chat Support Associate

4 days ago

Mohali Punjab, India Vertex Global Full time

**International Customer Support Associate in Mohali**
**Department**: Operations
**Employment Type**: Full-time

**About the Role**

We are looking for an energetic and customer-focused **International Customer Support Associate** to join our global support team.

You’ll serve as the voice of our brand—helping customers resolve issues, answering questions, and ensuring satisfaction with our products and services.

**Key Responsibilities**
- Handle inbound and outbound communication with international customers via chat and phone.
- Identify, analyze, and resolve customer queries efficiently while maintaining a positive customer experience.
- Provide accurate information regarding products, services, and policies.
- Collaborate with internal teams (Sales, Technical, and Operations) to ensure prompt issue resolution.
- Meet or exceed key performance indicators (KPIs) such as response time, quality, and customer satisfaction.
- Maintain a professional tone, demonstrate cultural sensitivity, and adaptability when interacting with customers from diverse backgrounds.

**Requirements**:

- Undergraduate Fresher eligible.
- Good **verbal and written communication skills** in English.
- Strong problem-solving and multitasking abilities.
- Willingness to work in **rotational shifts**, including night shifts if required.
- A positive attitude, empathy, and patience when dealing with customers.

**What We Offer**
- Opportunity to work with a **global customer base** and grow within a dynamic organization.
- Training and career development programs.
- 5/5.5 Days working only

Happy Hiring

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹33,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 9993138065

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