Chat Associate

2 days ago


Mohali Punjab, India Digital Dots Full time

**Job Title**: Customer Support Executive (Chat/Voice Support)
**Location**

Mohali-Punjab (160062)

**Salary (CTC)**:

- **CTC**: ₹28,000 Including **Performance Linked Incentive (PLI)**: Up to ₹2,240/Month

We are hiring enthusiastic and customer-focused individuals for the **Chat Process**. This is an exciting opportunity to be a part of a fast-growing team, providing real-time chat support to customers.

**Key Responsibilities**:

- Handle customer queries and issues through chat support.
- Provide accurate, valid, and complete information to customers.
- Ensure high levels of customer satisfaction through excellent service.
- Follow communication procedures, guidelines, and policies.

**Assessments**:

- **Versant Score**: Minimum 58
- **Typing Speed**: 30 WPM (Words Per Minute)
- **Typing Accuracy**: Minimum 90%

**Eligibility Criteria**:

- **Education**: Minimum 10+2
- **Minimum Age**: 18 years

**Work Schedule**:

- **Working Days**: 5.5 days per week
- **Shifts**: Rotational (9.5 hours per shift)
- **Weekly Off**: Rotational

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹33,000.00 per month

**Benefits**:

- Commuter assistance
- Life insurance
- Provident Fund

Work Location: In person


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