Chat Associate

2 days ago


Mohali, Punjab, India Merlin Enterprises Full time ₹ 30,00,000 - ₹ 40,00,000 per year

Job Description :

Job Title: Customer Support Executive (Chat/Voice Support)

Location

Mohali-Punjab

Job Description:

We are hiring enthusiastic and customer-focused individuals for the Chat Process. This is an exciting opportunity to be a part of a fast-growing team, providing real-time chat support to customers.

Key Responsibilities:

  • Handle customer queries and issues through chat support.
  • Provide accurate, valid, and complete information to customers.
  • Ensure high levels of customer satisfaction through excellent service.
  • Follow communication procedures, guidelines, and policies.

Assessments:

  • Versant Score: Minimum 58
  • Typing Speed: 30 WPM (Words Per Minute)
  • Typing Accuracy: Minimum 90%

Eligibility Criteria:

  • Education: Minimum 10+2
  • Experience: Open to both freshers and experienced candidates
  • Minimum Age: 18 years
  • Note: Candidates currently pursuing any full-time course are not eligible

Work Schedule:

  • Working Days: 5.5 days per week
  • Shifts: Rotational (9.5 hours per shift)
  • Weekly Off: Rotational

Job Types: Full-time, Permanent, Fresher

Pay: ₹28, ₹33,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Provident Fund

Work Location: In person



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