System Administrator

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

As a System Administrator at Kyndryl, you’ll solve complex problems and identify potential future issues across the spectrum of platforms and services. You’ll be at the forefront of new technology and modernization, working with some of our biggest clients - which means some of the biggest in the world.

There’s never a typical day as a System Administrator at Kyndryl, because no two projects are alike. You’ll be managing systems data for clients and providing day-to-day solutions and security compliance. You’ll oversee a queue of assignments and work directly with technicians, prioritizing tickets to deliver the best solutions to our clients.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Expertise**
- **Over 8 years of experience in setting up and maintaining new infrastructure, including Windows Server 2012, Windows Server 2016, Windows Server 2019 Domain Controllers, DNS Servers, DHCP Servers, File Servers, DFS, and Active Directory.**
- Understand the lifecycle of infrastructure project (Design, Implement, Transition and Operation) In-depth understanding of windows architecture and troubleshooting experience with the ability to analyze technical problems to prevent future occurrence
- **Certifications**:Desirable Certification of MCSE or course completion certification or equivalent work experience
- Working on escalated tickets and available 24/7 for on call support
- To co-ordinate with the appropriate teams for call resolution for high severity or escalated calls.
- Troubleshooting escalated issues to Higher Up.
- Implementing best practices.
- Recovery of OS / Hardware to consistent state.
- Taking ownership of virus outbreak management
- Liaison with Customer for complex technical issues and capacity planning.
- Maintenance and Upgrade of Patching Application and Reporting Systems.
- 3rd party vendor coordination and handling escalation.
- Provide technical leadership and internal trainings to sub ordinate teams.
- Attend and actively participate in management meetings, client meets and workshops.
- Delegate tasks to sub-ordinate teams and follow up to make sure that they are completed.
- Documentation of best practices.
- Review of KEDB and SOP
- Write project proposals, design documents, and extensive documentation in the Wiki.
- Problem Management and RCA
- Identifying problem areas and doing trending and recommendations.
- Responsible for reviewing and updating RCA document for Severity 1 & Severity 2 calls.
- Problem Escalation and Progress Monitoring.
- Pro-active problem management
- Review of Historic Incidents to discover regularly repeating incidents.
- Handling of Problems relating to historic incidents
- Problem record creation for RCA analysis of Sev1 Incidents.
- Hardware and Software Vendor escalation for problem record resolution.
- Trend analysis of issues and corrective actions.
- Forecasting and recommendation for capacity like disk, memory CPU etc.

**Preferred Technical and Professional Experience**

**Qualif