Support Executive

**Salary**: Commensurate with experience and aligned with market rates.

**Job Title: Support Executive**

**Key Responsibilities**:

- **Issue Resolution**: Investigate and resolve customer issues, complaints, and technical problems in a timely and efficient manner, ensuring customer satisfaction.
- **Technical Support**: Provide technical assistance to customers experiencing product or service-related issues, guiding them through troubleshooting steps and providing solutions.
- **Product Knowledge**: Develop a deep understanding of the company's products or services to effectively address customer inquiries and provide accurate information.
- **Documentation**: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, using CRM software or other designated systems.
- **Team Collaboration**: Collaborate with cross-functional teams such as sales, product development, and marketing to escalate and resolve customer issues effectively.
- **Training and Development**: Stay updated on product features, industry trends, and best practices to enhance support quality and customer satisfaction. Participate in ongoing training sessions to improve technical skills and customer service abilities.
- **Feedback Collection**: Gather feedback from customers regarding their experiences with products or services, and communicate insights to relevant teams to drive product improvements and enhance customer satisfaction.
- **Quality Assurance**: Monitor and evaluate the quality of customer interactions to identify areas for improvement and implement corrective actions as needed.
- **Escalation Management**: Escalate complex or unresolved customer issues to appropriate departments or management for further investigation and resolution.

**Requirements**:

- **Education**: Bachelor's degree in Business Administration, Communications, Information Technology, or related field preferred.
- **Experience**: Previous experience in customer service, technical support, or a related field is desirable. Experience working with CRM software and knowledge bases is a plus.
- **Communication Skills**: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users effectively.
- **Problem-Solving Abilities**: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve customer issues efficiently.
- **Customer Focus**: A customer-centric mindset with a passion for delivering exceptional service and ensuring customer satisfaction.
- **Team Player**: Ability to collaborate effectively with cross-functional teams and work cohesively in a fast-paced environment.
- **Adaptability**: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously while maintaining attention to detail.
- **Empathy**: Empathetic and patient demeanor, with the ability to empathize with customers' concerns and provide reassurance and support.
- **Time Management**: Strong organizational and time management skills, with the ability to prioritize tasks and manage time effectively to meet deadlines.

**Conclusion**:The role of a Support Executive is pivotal in maintaining positive customer relationships and driving customer loyalty. By providing exceptional support and assistance, Support Executives contribute to the overall success and reputation of the company. This position offers opportunities for growth and development within the customer service and technical support domain.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person