Cloud Support Administrator

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
The Senior Cloud Systems Engineer will be a key member of the System Operations team supporting multiple product infrastructures in our data centers, private cloud and public cloud. You will be integral in providing agility, stability, uptime and service for production operations, software development and product teams. System Engineers underpin the service management lifecycle for all our products by adopting the ITIL framework and using it as a source of best practices. Not only will you support a large production environment, but you will also be exposed to cutting-edge technologies, work on high-value projects and have a real opportunity to influence the direction of a highly successful public company.

**You are Great at**:

- Honesty, integrity, transparency, follow-through, and humility.
- Share and be generous with knowledge.
- Excellent communication abilities - oral & written, easily explaining complex concepts to both technical and non-technical audiences.
- Outstanding customer/stakeholder-facing presence, including critical issue resolution and escalation, root cause analysis/corrective actions and leading with accountability.
- Knowledge of Agile software development, release management, configuration automation tools and processes.
- Passion for designing, building, and delivering highly available systems for 24/7/365 operations.
- Establish and maintain a good relationship with team members, Product Development, Product Management, Customer Service, Client management, and other cross-functional teams.
- Participate in training and information-sharing activities.
- Act as backup for other team members when necessary.

**What it takes**:

- Experience working with enterprise networking and topologies, information security, VMware, Hyper-V, and hybrid cloud environments (AWS, Azure, GCP): 5+ years
- Hands-on experience with cloud infrastructure supporting Virtual Servers and other infrastructure assets in AWS, Azure and GCP: 5+ years.
- Operating experience of enterprise-class SAN systems (HPE 3par, HPE Nimble) and NAS systems (NetApp, Dell/EMC Isilon): 3+ years
- Provisioning and maintaining compute including Firmware and BIOs upgrades processes, Drives and other parts replacements process: 3+ years- Dell/EMC M1000 blade and HPE C7000 blade systems
- Dell/EMC PowerEdge C6420 quad servers
- Dell/EMC ME4084** **and Dell/EMC ME5084
- Cisco Compute (Cisco UCS and Rack Mount C240)
- SMB share and user access provisioning
- Direct attached storage with RAID and Adaptive RAID management experience: 2+ years
- Active Directory management across multiple domains, countries, and environments: 3+ years
- Perform security vulnerability remediation either by Active Directory Group policy and/or scripts including patch management process: 3+ years
- Administration and automation experience with event and alert notification monitoring tools (SolarWinds/Zabbix/Icinga/PagerDuty): 2+ years

**Note**:Zabbix experience is highly desirable
- Windows Server 2012/2016/2019 deployment, configuration, and troubleshooting experience: 3+ years
- Red Hat Linux v6.x/7.x and up** **deployment, configuration, and troubleshooting experience: 2+ years
- PowerShell: 2+ years
- Batch scripting - Desirable
- Working knowledge in Automation using tools like Ansible, Jenkins, Github, AWS cloud formation - Highly Desirable
- Kubernetes experience/training - Desirable
- Docker container deployment/operation experience - Desirable
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
- Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
- Strong understanding of ITIL principles, certification is a plus.
- Proven problem-solving and analytical ability.
- Excellent organizational/time management skills.
- A proven record of being able to work independently and collaboratively.