Cloud Support Specialist

7 days ago

Bengaluru, India Opentext Full time

Your Impact: The OpenText Cloud Delivery technical team is currently searching for a dynamic and resourceful individual to provide exceptional technical customer support and application administration in a challenging and rewarding environment. The incumbent will be joining a highly collaborative team that provides world-class technical customer support including hands-on troubleshooting and system administration for a variety of enterprise customers to ensure that customer satisfaction is met in every form. The focus will be supporting OpenText Media Manager product line deployed within our own OpenText Cloud.

What the role offers: Responding to and solving customer technical requests, showing a detailed understanding of the customer's cloud environment, the applications within this environment and their configuration.Responding to and troubleshooting alerts from monitoring of applications, servers and devices to meet service level agreements..Collaborating on complex technical issues with Product Support, Cloud Infrastructure Operations, Engineering and Professional Services.Identifying, planning, coordinating and documenting (in detail) maintenance activities.Operating, managing, and administering production application servers and services according to policies and best-practices.Automating tasks where appropriate to provide consistency and reduce effort.

What you need to Succeed:

  • 4+ years supporting enterprise-level multi-tiered applications as Support Engineer or Application Administrator
  • Strong foundation working with Windows, SQL databases, web application servers (IIS, Apache, Tomcat, TomEE, JBoss).
  • Experience debugging Javascript and using networking tracing tools such as Wireshark, Charles Proxy and Fiddler.
  • Strong desire to provide exceptional customer support efficiently with a high focus on first-call resolution
  • Ability to communicate effectively with both technical and non-technical audiences
  • Proven experience working in a fluid environment that is ever growing and changing
  • Strong ability to multi-task and prioritize work effectively Positive attitude, patience, understanding, dedication and commitment
  • Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge.
  • Ability to participate in the after-hours on-call rotation
  • Knowledge of enterprise infrastructure, including storage devices, network firewalls and load balancers is an advantage.

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