Customer Care Executive

3 days ago

Thrissur Kerala, India Prasanth Panachikkal Enterprises Private Limited Full time

We are seeking a dynamic and empathetic Customer Care Executive to join our team. In this role, you will act as a frontline ambassador for our company, providing exceptional service and problem-solving expertise to our valued customers. You will handle customer inquiries and concerns with both efficiency and kindness, ensuring a positive customer experience that builds loyalty and reflects our company's commitment to customer satisfaction.

**Key Responsibilities**

Customer Service.

Thoroughly understand customer needs and provide accurate information about services, and company policies.

Troubleshoot customer issues, offering solutions that align with company guidelines and procedures.

Escalate complex cases to appropriate departments or management to ensure timely resolution.

Record Keeping and Documentation.

Maintain accurate and detailed records of customer interactions in the company's CRM system.

Document customer feedback, complaints, and suggestions for further improvements.

Anticipate customer needs and offer proactive solutions.

Collaborate with team members to share best practices and resolve customer issues effectively.

**Education**

Bachelor's degree in any stream

**Experience**

Minimum 1-2 years of experience in customer service (preferred)

Freshers can also apply

**Skills**

Fluency in Malayalam, Kannada, English, and Hindi.

Exceptional communication skills, both written and verbal.

Strong problem-solving and conflict-resolution abilities.

Excellent listening and empathy skills.

Ability to multitask and manage time effectively in a fast-paced environment.

Proficient in using computers and relevant customer service software.

**Additional Desirable Qualities**

Patience and a positive attitude, even in challenging situations.

A genuine desire to help people and contribute to customer satisfaction.

Willingness to learn and adapt to new systems and procedures.

Capability to work independently and as part of a collaborative team.

Compensation and Benefits*

Competitive salary based on experience.

Comprehensive benefits package (health, dental, vision, etc.)

**To Apply**:
**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

  • Customer Care Executive

    1 week ago

    Thirumala, Thiruvananthapuram, Kerala, India Kaigo Home Heath Care Full time

    **Responsibilities**: - Handle inbound & outbound calls to potential customers. - Explain our **home care services** and convert leads into clients. - Maintain a database of customer information & track conversions. - Achieve monthly **sales targets** with a structured follow-up strategy. - Address customer queries & objections...

  • Customer Care Executive

    1 week ago

    Thrissur, Kerala, India VANVISION PVT LTD Full time

    **Job Title: Customer Care Executive** **Company**: Vanaura Organics **Location**: Thrissur, Kerala **Salary**: ₹12,000 - ₹15,000 per month **Experience**: 2-3 years **Age Limit**: Up to 30 years **Working Hours**: 9 AM - 6 PM **Employment Type**: Full-time **Job Overview**: **Key Responsibilities**: - Provide information about products, services, and...

  • Customer Care Executive

    6 days ago

    Thrissur, Kerala, India myG Digital hub Full time

    Qualification: Degree - Location: poothole, thrissur - 0 to 2 years experience in customer care - Initiate telephonic contact with existing and prospective clients in order to generate sales. - Superb verbal communication. - Responding to inquiries concerning things or the organization - Freshers also can apply - contact - 8943552277 **Job Types**:...

  • Customer Care Executive

    3 days ago

    Thiruvananthapuram, Kerala, India Care and Cure Home Health Care Service Full time

    **Location**: Trivandrum, Karamana **Job Type**: Full-time **Company**: Care and Cure Home Healthcare Services **Job Summary**: **Key Responsibilities**: Handle inbound and outbound calls professionally and efficiently. Provide accurate information about our healthcare services. Understand customer needs and suggest suitable services. Maintain a database...

  • Customer Care Executive

    7 days ago

    Calicut, Kerala, India Bislap Business Solutions Full time

    Key duties and responsibilities - Resolving customer issues: Customer Care Executives are tasked with identifying and resolving customer problems or complaints in a timely and satisfactory manner. This may involve troubleshooting technical issues, processing returns or refunds, or escalating complex issues to higher levels of support. - Providing product or...

  • Customer Care Executive

    5 days ago

    Thiruvananthapuram, Kerala, India Troper Tours Full time

    Company: Troper Tours Position: Reservation and Customer Care Executive Experience: Minimum 1 Year Qualification: Graduate Computer Knowledge: Proficient Languages: English and Hindi Troper Tours is expanding its team, and we're looking for a dedicated reservation and customer care executive to join our journey. Key Responsibilities: Manage...

  • Customer Care Executive

    1 week ago

    Kozhikode, Malappuram, Thrissur, India Ajfan International Retails Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Role & responsibilities : Customer Care Executive (Vengara, Malappuram)Preferred candidate Profile : Exceptional English communication, Experience in customer care

  • Customer Care Executive

    2 days ago

    Kochi, Kerala, India Kerala Business Group Full time

    **CUSTOMER CARE EXECUTIVE (MALE)** Qualification: +2 Location: Across Kerala Experience: Nil Pay: ₹35,000.00 per month Schedule: - Day shift Work Location: In person **Speak with the employer** +91 7025927285

  • Customer Care Executive

    6 days ago

    Kochi, Kerala, India BK SQUARE INTERNATIONAL CONSULTANT Full time

    **handling customer concerns and complaints in a timely manner**: - **informing customers of upcoming promotions or deals. establishing a positive rapport with all clients and customers in person or via phone. forming reports based on customer satisfaction statistics and helping their team to develop new skills.** Pay: ₹18,000.00 - ₹20,000.00 per...

  • Customer Care Executive

    2 weeks ago

    Kochi, Kerala, India Zeak us solution Full time

    We are looking for enthusiastic and customer-oriented **Customer Care Executives** to join our BPO team in Palarivattom, Kochi. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service. This is a great opportunity for freshers looking to start their career in the BPO industry...