Global Support Executive

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Administration Associate**

**In this role, you will**:
**Principal Accountabilities: Key activities and decision-making areas**

**Impact on the Business/Function [COMPLETE 3-4 AREAS]**
- Work is processed and completed within time scales in accordance with procedures.
- Process productivity and quality targets are achieved, and high level of customer service always maintained. Issues / problems are fully resolved or escalated, as appropriate. Appropriate action is taken to prevent recurrence.
- Procedural changes / new procedures and changes implemented are fully familiarized and implemented.
- Management Information (MI), other required data, and communication are completed accurately in the prescribed manner on a timely basis to support performance statistics / reports / returns.
- Identify own development needs and seek out appropriate training / guidance / development in order to achieve business goals (e.g.: productivity / accuracy improvements in process).
- Actively participating in cross training to meet the contingency needs of the process.
- Actively participating in cross training plans within team / process and across department in order to ensure that process and department have sufficient contingency.
- Exhibit ownership over tasks performed and business.
Requirements

**To be successful in this role, you should meet the following requirements**:
**What you will need to succeed in the role**:
**Major Challenges**
- Deals with a very dynamic business where various factors will have an impact on work volumes, and how work is handled / processed.
- Nature of business is such that any error committed exposes the Group to risk of loss.
- Requires ability to creatively resolve issues arising on a day-to-day basis, with an overriding view of minimizing any loss arising.
- To keep up with market developments and understand the existing and any new treasury related products. AMO must familiarize him / herself with an increasing number of new and often complex treasury products to recognize requisite controls. He / She must understand the various processing, control, regulatory, and legal requirements to mitigate risk of losses and related costs incurred.

**Role Context**
- Role will be in Bangalore, India and will cover primarily the HBUS Confirmation/Settlements/Investigations work. Will be required to interface with the various business areas in UK as well
- Jobholder will be required to work closely with the team to ensure BAU functions are carried out accordingly within the stipulated Performance Level Agreement (PLA).
- Global Resourcing is a key strategic initiative of the HSBC Group for centralizing back office and voice related operations of Group entities from around the world. Global Resourcing is a major contributor to the Group Strategic Plan of improving the cost income ratio of its businesses
- The jobholder has the authority to make decisions with respect to the management of the processes / queues under his responsibility on a day-to-day basis but has to refer to Asst. Manager
- Operations, Manager - Operations, Vice President - Operations, and / or business partners for any major incidents that affect continuous business operations and efficiency of the GSC. He/she has limited authority to implement courses of action under a contingency situation.
- The job holder is guided by the Head of Shared Services, Global Resourcing, Group Standards Manual and Group Operations FIM and local laws and regulations

**Management of Risk**
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
- Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.
- **Observation of Internal Controls**:

- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keepin