Customer Care Advisor

6 days ago

Tamil Nadu, India Clarivate Full time

**Customer Care Advisor - Intellectual Property**

We are looking for a Customer Care Advisor to join our IP Products team in Chennai. This is an amazing opportunity to work on Derwent Innovation/Innography products. We would love to chat with you if you have experience in IP customer service, issue resolution, and confidence and poise in all customer interactions.

**About You**
- Graduate with any Bachelor's degree.
- Must have 1 years' experience in IT support service preferably in Intellectual Property based business.
- Proficient in Microsoft Office, particularly in Outlook, Word and Excel.
- A talent with strong interpersonal and exceptional English language skills including written and verbal (face-to-face and phone) communication.

**It will be great if you’re also.**
- Deep understanding about Intellectual Property, the life cycle, legalities and the functionalities of it.
- Experienced working on Salesforce and JIRA platform.

**What will you be doing in this role?**
- Provide verbal and written response to customer inquiries utilizing the Customer Relationship Management (CRM) system, ensuring that customer inquiries are handled correctly and follow all processes, procedures and best practices.
- Efficiently resolve customer problems and/or questions related to products and services, in a professional, accurate, courteous and timely manner and delight customers with exceptional service skills and a can-do attitude with every interaction.
- Maintain a high level of knowledge about existing products and new product releases through participation in product training and go-to-market launch activities.
- Complete and demonstrate a progressive understanding of the training requirements and pass all new-hire onboarding programs and toll-gates.
- Be a great team-player with your customer service colleagues, our Sales and Account Management partners, and key internal stakeholders. Rigorously uphold our core values: Aim for greatness, value every voice and own your actions.

**About the Team**

**Hours of Work (Full-time, Permanent)**

2.00 PM 11.00 PM or 6.30 PM to 3.30 AM IST - 9 hours (including one hour break)

Note - Should be open for rotational shifts

**Current mode of work - Hybrid**

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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