Customer Service Executive

6 days ago

Nagpur, India Actics Technologies Pvt. Ltd. Full time

**ob Description**

**Function**: Sales and Business → Customer Service
- Customer Service
- Customer Relationship
- Customer Interaction
- Key Account Management

**Responsibilities**:

- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries. In the lead role, this person will also be responsible to define Service level and track the same.
- Communicating with customers through various channels.
- Where possible create templates to be more effective.
- Acknowledging and resolving customer complaints.
- Complete understanding of products inside and out with ability to train the juniors.
- Keeping records of customer interactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- Willing to work in Night Shift.
- Fluency in English

**Salary**: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Night shift
- US shift

Ability to commute/relocate:

- Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8956375459

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