Sales Retail

1 week ago

Delhi Delhi, India Mentoring Sleep Full time

**Role Overview**
We are looking for dynamic, customer-focused, and enthusiastic individuals to join our retail store team as **Store Team Members**. In this role, you will be the face of our brand—welcoming customers, understanding their needs, and providing them with a personalized shopping experience. You will also contribute to maintaining the store’s visual appeal, ensuring operational efficiency, and achieving set sales targets.

**Key Responsibilities**

**Customer Experience**
- Warmly greet every walk-in customer and engage them in a professional, courteous, and approachable manner
- Take time to understand individual customer needs and recommend the most suitable products or solutions
- Confidently demonstrate product features, benefits, and usage to help customers make informed decisions
- Maintain an inviting and organized store environment that reflects the brand’s standards

**Sales & Target Achievement**
- Consistently work towards achieving and exceeding daily and monthly sales targets set by store management
- Utilize upselling and cross-selling techniques to maximize the value of each transaction
- Record and relay customer feedback to the store manager to continuously enhance service and product offerings
- Support billing and POS transactions efficiently and accurately when required

**Store Operations**
- Ensure that merchandise is displayed neatly, correctly tagged, and replenished as needed
- Participate in inventory checks, stock counts, and proper stock management
- Adhere to established Standard Operating Procedures (SOPs) for returns, exchanges, and complaint resolution
- Coordinate with back office and warehouse teams to ensure timely and accurate order fulfillment

**Team Collaboration**
- Work closely with fellow team members to meet collective store objectives
- Offer guidance and support to new team members, especially during busy trading periods
- Participate actively in training sessions and team meetings to enhance skills and share insights

**Skills & Qualifications**
- Minimum qualification: 12th Pass (Graduation preferred)
- 1-3 years of retail experience in a customer-facing role (preferred)
- Strong communication, interpersonal, and customer service skills
- Self-motivated with a passion for sales and customer satisfaction
- Flexibility to work on weekends, public holidays, and extended hours when required

**Why Join Us?**
- Attractive salary package with performance-linked incentives
- Comprehensive training programs and clear career progression pathways
- Opportunity to work with a respected and well-established brand
- Supportive, team-oriented work culture that encourages learning and growth

**Job Type**: Permanent

Pay: ₹22,000.00 - ₹30,000.00 per month

**Experience**:

- Retail sales: 1 year (preferred)

Work Location: In person

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