Business Expert

**Job Description** WHAT YOU’LL DO**

We are seeking a detail-oriented and proactive Payments Business Expert to join our team. This role is critical in supporting the end-to-end payment ecosystem, ensuring seamless integration, ongoing support, and effective collaboration across departments and external partners.

**Key Responsibilities**:

- Configure and maintain payment plug-ins across lower environments and production systems.
- Provide hands-on support during all testing phases, promptly resolving ad hoc issues.
- Investigate and resolve payment-related incidents, such as missing captures or refunds.
- Collaborate with cross-functional teams to ensure smooth payment processes.
- Coordinate with Payment Service Providers (PSPs) to communicate test phases, go-live schedules, and business go-live (BGL) updates.
- Assist testers with placing orders in the production environment when required.
- Research payment options and end-to-end payment flows to support new market entries.
- Provide ongoing support during regulatory changes impacting payment operations.
- Offer technical assistance to the development team to help automate manual processes and improve system efficiency.
- Manage user access rights and permissions related to payment systems.
- Act as the liaison between PSPs, e-commerce platforms, and internal brand teams to ensure alignment on integration requirements and operational needs.
- Serve as the primary point of contact for all PSP-related communications and coordination

**WHO YOU’LL WORK WITH**

**Product team** - **You will be part of the team handling all online payment solutions and methods at HM group.** Out of scope are some HM brands which are managed totally separately from Business Tech.

Payment at H&M is supported by two teams, Payment Enablement Store and Payment Enablement Online. The teams operate in the **component layer** that is responsible for producing secure, composable payment solutions in a cost-efficient manner and as per completive time-to-market delivery timelines. The team collaborates closely with the experience layer which are responsible for the customer experience and the end-to-end value.

Each team is managed by a Product Manager and are supported by Business Experts, Software Engineers, Technical Engineers, Program Managers, Solution Architects and Commercial Advisors.

The team’s vision is to strive for fast, secure, and frictionless payments. With an agile mindset and a passion for technology, provide best in class services.

The team mission is to offer a relevant, smooth, and secure payment experience to customers visiting our stores and online channels.

**WHO YOU ARE**
- We are looking for people with _
- 3-6years experience in any of the following areas: payment processing and optimizing financial flow, particularly within digital payment systems, financial integrations, and**FinTech software development.
- Software development and have strong business analytical skills.
- Working knowledge of project management methodologies (Agile & Scrum)
- Stakeholder management and negotiation skills cross-functionally.

**WHO WE ARE**

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

**WHY YOU’LL LOVE WORKING HERE**
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
- We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe.
- All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET.
- In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

**JOIN US**

Our uniqueness comes from a combination of many things - our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

**Additional Information**
This is a full-time position based in Bengaluru, India.