Customer Support Executive

2 weeks ago


India TerraEagle Full time

**Responsibilities**
- Provide knowledgeable answers to questions about a product, pricing, and availability
- Work with internal departments to meet customer’s needs
- Data entry in various platforms
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

**Qualifications**
- At least 1 - 3 years of relevant work experience in US Based Call Center
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**This will be a night shift job.



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