Customer Service Advisor

6 days ago

Vadodara Gujarat, India Imaginations Softech Solutions Pvt Ltd Full time

Profile required:
Fluent in English with excellent verbal and written communication skills in a professional manner at all times.

Active listening, demonstrating empathy and interpersonal skills

Highly efficient and punctual individual willing to learn, improve and adapt

Strong problem-solving ability

IT literate using Microsoft Office and numerate A quick study with regards to new software.

Follow company and customer guidelines and regulatory procedures

Able to use own initiative and work as part of a global team - this point is very important as customers and colleagues will rely on you getting things done on a timely manner with clear and direct communication

Capable of prioritising and cope working under pressure

Job Responsibilities:
**Excellent Customer Service Techniques**: Responding to queries from patients via telephone and Microsoft Outlook.

**Patient Prescriptions**: Daily task of marking orders where prescriptions have been received.

**Efficient Order Fulfilment**: Proactive approach ensuring patient orders are handled efficiently.

v **Complaint Reporting**:Escalate and report to UK team with any complaints from patients or customers

v **Accuracy**: Providing accurate information regarding products and services.

v **Data Analysis**: Proficient using Excel (intermediate to advanced level required) - creating and maintaining spreadsheets for varying tasks as well as finding and amending relevant information on already existing spreadsheets.

v **Team Support & Interaction**: Work closely with UK & India teams with daily and ad hoc tasks, maintaining high quality work.

v **Bespoke systems** - various bespoke systems utilised daily. Full training will be provided

v **Administration**- assisting colleagues with ordering various supplies for the business on a timely manner to ensure that certain parts of the business are not unnecessarily delayed.

Pay: ₹10,230.43 - ₹31,247.93 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- UK shift

Ability to commute/relocate:

- Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Work Location: In person

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