Pxt HRbp Cs, Pxt HRbp Cs

6-8 years of experience in a HR business partner leadership role.
Bachelor's Degree required in HR or related field
Experience leading, coaching, and mentoring direct reports and leading HR teams with talented HR professionals.
Ability to influence and partner with different levels of the organization to achieve results
Strong business and HR acumen, including problem solving and critical thinking
Demonstrated ability to coach and develop operations managers and supervisors
Self-starter and result oriented
Confident when dealing with ambiguity
Excellent interpersonal skills with the ability to communicate at all levels within and outside the organization
Demonstrated experience in managing and influencing senior stakeholders in a matrix environment
Great narrative writing skills and proven experience at presenting

Job summary
This role is part of the PXT team for Customer Services. In this position, you will collaborate with various senior leaders and their respective teams to develop and execute PXT strategy to foster growth, innovation and organizational effectiveness. In this role, you will translate business priorities into an HR agenda and goals to support the business and eventually the customers. You will take ownership for designing, building and implementing programs, processes and tools to help new managers and employees successfully transition into and thrive in Amazon's unique customer-centric environment. This position requires both strategic and hands-on partnering. The role is critical in executing our people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement for the Pune CS site (referred as PNQ10). This role could potentially have people management responsibility in the near future.

Key job responsibilities
Work with CS leaders to design and implement HR plans and solutions to improve employee experience for the CS organisation
Partner with business on organizational design, workforce planning, succession planning, and skill enhancement
Review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
Work with line managers and employees to address all types of employee relations issues ensuring a balanced approach
Implement/administer/interpret corporate policies/programs/procedures
Working with business groups assess, create and implement innovative solutions for a variety of employee engagement initiatives within PNQ10
Provide ongoing support to the leadership team on human resources related matters, policies and procedures
Provide compensation support including salary planning, approval of salary actions, creation of new job families, promotions and job re-leveling.

About the team
Amazon’s mission is to be ‘earth’s most customer centric company’ and its customer service organization gets to live this mission everyday through its thousands of customer service associates around the world. India being one of the fastest growing emerging markets for Amazon and a global hub for providing customer service support to 11 countries across the world, is the largest single country customer service operations for Amazon. CS India serves 53% of the total volume of customer contacts for Amazon globally. Given the criticality of it’s operations, CS India is a front runner in innovating industry leading employment models, adoption cutting edge technology to hire, onboard, develop, engage and retain employees at an unprecedented scale.

Master's Degree/MBA in Human Resources Management or related field is preferred.
Resume that shows steady progression in HR Management
Strong evidence of stretch assignments that are evidence of superior performance in previous roles
Prior experience leading, coaching, and mentoring direct reports and leading HR teams with talented HR professionals