Client Relations Coordinator

4 days ago

Ghaziabad, India Travel Easy Go Full time

**Required Skills**:

- Excellent communication in Hindi and English.
- Familiarity with CRM systems and lead management.
- Proficiency in Microsoft Excel.
- Strong organizational abilities.
- Prior experience in client interactions.
- Basic knowledge of tourism, tours, visas, and travel insurance.
- Attention to detail for document verification.
- Coordination and teamwork skills.

**Responsibilities**:

- Communicate effectively with clients to understand their requirements and provide relevant information about our tourism services, tours, visa, and travel insurance options.
- Manage leads through our CRM system, ensuring accurate and up-to-date information.
- Initiate outbound calls to potential clients, addressing their queries, and nurturing relationships to convert leads into clients.
- Collect required documents from clients, verifying their accuracy and completeness.
- Coordinate with internal team members to ensure timely processing and review of collected documents.
- Utilize Excel and other tools to track and manage document flow, maintaining a well-organized system for easy retrieval.
- Collaborate with the team to ensure all client-related tasks are completed efficiently and within designated timelines.
- Maintain a thorough understanding of our tourism offerings, visa requirements, and travel insurance options to assist clients effectively.
- Ensure all communication and documentation meet our quality standards and legal requirements.
- Compile final documents and deliver them to clients, ensuring a seamless client experience.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience.
- Strong communication skills in Hindi and English, both written and verbal.
- Proficiency in using CRM systems and lead management tools.
- Excellent organizational skills and attention to detail.
- Ability to multitask and manage priorities in a fast-paced environment.
- Prior experience in the tourism industry is a plus.
- Familiarity with tours, visas, and travel insurance processes.
- Advanced proficiency in Microsoft Excel and other document management tools.
- Strong interpersonal skills and a customer-centric approach.

**Benefits**:

- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and growing industry.
- Collaborative and supportive work environment.
- Professional growth and development opportunities.

If you're interested in this position and believe you possess the necessary skills and qualifications, please submit your resume and a cover letter detailing your relevant experience and how you align with the responsibilities outlined above.

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Ghaziabad, Uttar Pradesh (preferred)

Ability to Relocate:

- Ghaziabad, Uttar Pradesh: Relocate before starting work (preferred)

**Speak with the employer**
+91 9599528007

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