
Order Success Executive
5 days ago
Monitor incoming customer orders in real-time via the order management system.
- Track the order progress from placement to delivery.
- Identify and escalate delayed, stuck, or canceled orders.
- Coordinate with restaurants and delivery personnel to ensure smooth order fulfillment.
- Call customers to confirm order details, resolve issues, or update them about delays.
- Handle customer complaints related to missing items, delayed deliveries, or incorrect orders.
- Coordinate with delivery riders to provide updates on new or pending deliveries.
- Maintain proper reports.
Work Location: In person
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Order Success Executive
1 week ago
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Order Success Executive
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